Refund policy

Please note: Tracking is only available once the order has been shipped.


All orders are shipped via USPS Priority Mail (2-3 business days). 


Once your order has been placed please allow 1-3 days of processing before your order is shipped. When your order is shipped out you will receive a tracking number. 

 

We are NOT responsible for delayed, damaged, or lost items once your order has been shipped.


In case your order does get delayed, damaged, or lost please contact USPS. 


We will not replace any damaged or lost items. 


Returns + Exchanges: 


 NO REFUNDS - NO EXCEPTIONS - NO CANCELLATIONS 

 NylaLynn will NOT issue refunds on any purchases. 

 ALL SALES ARE FINAL

Exchanges

We allow for exchanges only if there is an issue regarding sizing and if we have the size you would like to exchange for available. 


If size is unavailable we cannot offer exchange. 

Returned garments must be in their original condition, unworn, unwashed, and free of stains, odors, damage, or signs of use.

All returned items are subject to inspection and must pass our quality inspection before an exchange can be approved and processed.

Customers are responsible for both return shipping and the shipping cost of the replacement item.

All exchanges must be made within 5 business days after receiving your order ! 


Please contact our customer service team via email at shopnylalynn@gmail.com